Posts Tagged ‘Services’

Tablet market to remain small till better internet services: Lenovo

December 27th, 2011

Chinese laptop computer maker- Lenovo is planning to expand its branded retail outlets in India from around 750 now to 1000 by March, said the Indian arm’s managing director. The company may even double that number in the next year or two, because “it is a booming market, with regions that are still un-penetrated,” said Amar Babu.

Yet, the company will not compete on pricing with its operators and use existing distribution agreements to reach its retail stores rather than setting something on its own, he said. “The Indian region is so large, that the objective of the retail store is purely for brand presence in Tier III and Tier IV cities and service; not as much for first point of retail.”

Lenovo acquired its computer manufacturing business from US-major IBM in 2005. Thereafter the brand took a beating, although the IBM Thinkpad brand, that Lenovo has retained, was fairly entrenched. The company has recovered since then.

Lenovo earlier this year launched two tablet devices in the Indian market. Babu said one is designed to address the enterprise need, and although it is a little heavier it can better handle e-mail, documents, and presentations. For such users the company is also planning to launch a computer with a swivel touch screen. The other tablet is a consumer device, that despite the hype is less in demand for the moment, he said.

“Tablet sales are largely happening in the metro cities, and the models being sold are at the Rs 40,000 price point, rather than the cheaper ones; because the buyer profile is such.”

The global uptake of Apple’s iPad and similar tablet devices like the Samsung Galaxy Tab has also spread virally into the Indian media. If advertising is anything to go by, tablet devices have inundated the market at prices starting at Rs 12,999 for a Reliance Communications’ branded one.

Babu said India is still some time away from becoming a nation of ingrained tablet users. “This is only an additional screen for people using computing on the move. At home most still prefer desktop computers.” Besides, the chief mode of sharing media remains CD drives and USB storage devices in India until wireless networks and Internet service providers can offer seamless high speed data services across the country. “The preferred first computer device remains the desktop or at best has moved to the laptop,” Babu said.

Babu said, over the medium term, read two-to-five years, the company hopes to ramp up India revenue to 10% of its global revenue. At present, Lenovo India contributes around 3% to the global revenue. “The management will continue investing in India and we are very upbeat about the future growth potential of India’s PC market” said Babu.

Yet, nearly 60% of the India revenue even at that stage is likely to be from laptops sold to enterprises, he said. Of the remaining 30% would be from desktops and the only 10% from tablets and other devices.

Source:http://economictimes.indiatimes.com/tech/hardware/tablet-market-to-remain-small-till-better-internet-services-lenovo/articleshow/11255888.cms

PC Repair Rip-Offs: Don’t Get Gouged by Fix-It Services

December 28th, 2010

Computers don’t always work as they should. Components fail, and operating systems fill up with crap that hinders performance and occasionally brings the whole machine to a halt. Savvy users know that they can fix most PC problems themselves, and use sites like PCWorld.com to find solutions to their tech problems. Those who lack confidence in their tech skills, however, often fall prey to the rapacious tactics of online and local repair shops.

Lest your local geeks-for-hire take you for a ride (or fleece someone you love), we’ve rounded up a representative sampling of typical repair-shop services to help you sort the rip-offs from the reasonable deals.

LaptopIn this article, I’ll explore some of the most common offerings you’ll find at repair shops large and small. These aren’t scams, to be sure–as far as we know, these are all legitimate services from legitimate businesses. But the actual value of these services–relative to the work involved and the likely benefit to the consumer–can be highly questionable in many cases.

Source:-http://www.pcworld.com/businesscenter/article/214366/pc_repair_ripoffs_dont_get_gouged_by_fixit_services.html

Dell To Buy Medical Technology Services Company InSite One By Ian Sherr

December 22nd, 2010

Dell Inc. (DELL) said Wednesday it will purchase privately held medical data technology company InSite One Inc., an acquisition that will help the computer maker’s growing services business.

InSite One, Wallingford, Conn., helps healthcare organizations store data. The company’s technology has been used to manage clinical studies, medical images and patient records in the cloud.
Terms of the deal were not released.

The acquisition comes as Round Rock, Texas, Dell builds its services arm, which specializes in healthcare information technology. Dell owns Perot Systems, a leader in healthcare tech services.
InSite One’s 50 employees will become a part of Dell’s medical services unit.
Dell shares were trading flat at $13.84 on Wednesday.

Dell’s emphasis on services is part of a broader effort to boost sales of its hardware. For example, Dell wants its healthcare services clients to consider buying the company’s tablet and advanced handset devices, such as its 5-inch “Streak” smartphone.

Source:-http://www.foxbusiness.com/markets/2010/12/22/dell-buy-medical-technology-services-company-insite/

Cisco unifies network services with new data center architecture

September 14th, 2010

Networking giant Cisco today is unveiling two components of what it positions as a new architectural approach for delivering virtual network services across an enterprise IT infrastructure. Called Cisco Unified Network Services, the new offerings join Cisco’s (NASDAQ: CSCO) existing efforts to improve the flexibility and manageability of increasingly complex enterprise data center networks: unified fabric, which melds Fibre Channel and Ethernet, and the Unified Computing System (UCS), a server system.

Alongside the Unified Network Services launch today, Cisco is also bulking up its product lineup with new UCS servers and Nexus switch models. With Cisco Unified Network Services, the goal is to deliver service consistency and responsiveness while providing flexibility and choice for enterprises, Shashi Kiran, director for data center virtualization marketing at Cisco, told InternetNews.com.

For us, the vision of Unified Network Services in the data center is very simple,” Kiran said. “We want to be able to take any network service, deliver it in any form factor — virtual, physical, it shouldn’t matter — and for any platform, whether it’s an enterprise network or a cloud platform, and to do it in a consistent way.One of the two new Unified Network Services offerings is the Cisco virtual security gateway, which is a zone-based firewall that can enable admins to separate different areas of an enterprise network. The gateway can provide policy granularity on a per-virtual-machine basis, where security policies can be dynamically allocated even as the virtual machines move around the network.

There is a lot of workload mobility happening with virtualization, and with this solution, we’re in a position to keep the security profiles and policies consistent in dynamic environments,The other Unified Network Service being launched by Cisco is Virtual Wide-Area Application Services (vWAAS). With vWAAS, Cisco is providing a virtualized version of its WAN optimization and acceleration solution that to date has typically been deployed as a physical module. The vWAAS differs from a WAAS deployment on a Cisco ISR G2 router in that it is optimized for virtual machine traffic, and can be provisioned based on traffic flowing on a per-virtual machine basis.

Source:-http://www.enterprisenetworkingplanet.com/news/article.php/3903466/Cisco+Unifies+Network+Services+With+New+Data+Center+Architecture.htm

Dell unveils security hardware and services

July 28th, 2010

Dell on Wednesday beefed up its security offerings with new hardware and services, which could help the company to strike more long-term service engagements with customers.

The security offerings are part of a new product portfolio targeted at medium-sized businesses, Dell said. The portfolio brings together security management, deployment and vulnerability assessment tools to protect data and IT infrastructures.

The portfolio includes managed security services through a partnership with SecureWorks. SecureWorks provides a hardware- and software-based security information management platform that collects data and events from devices and uses that information to identify threats. SecureWorks will provide the hardware, which will work with industry-standard servers, clients and networking gear.

Dell has primary done short-term service engagements in the past, and with the security services it aims to stay in touch with customers beyond just the hardware sale, said Paulette Altmaier, vice president for small- and medium-business solutions at Dell.

“In the past Dell has tended to be … hardware-centric and sell the box and the services close to the box,” Altmaier said. “Our focus is not just hardware, but software and services.”

Dell says it needs to be in constant touch with customers to assess their security and resolve related problems. Its involvement has to increase particularly because medium-sized businesses may not have the expertise and resources of larger companies to tackle internal and external security threats.

“Most security threats were the domain of hackers. Now it’s organized crime and industrial espionage. It’s a whole different ballgame,” Altmaier said. “The security services market is growing and now is the time for Dell to come in, given our strategic focus.”

The company could be looking at long-term engagements — in some cases close to five years — with customers. But customers will have a choice to select offerings and manage products on their own.

The security portfolio will also include Dell-branded hardware and services to secure hardware and prevent intrusions. The J-SRX network security appliances will provide firewall, intrusion prevention, antispam and antivirus technologies to secure networks. The appliances were already being offered to larger customers, but are now being extended to medium businesses with up to 10,000 employees. The appliances are being provided through a partnership with Juniper, announced in October last year, to bring network-level security to medium businesses.

Dell’s client security services through its Kace acquisition in February are also part of the portfolio. The company will offer the Kace K1000 management appliance, which helps secure client devices through services like patching.

The new security software portfolio comes after Dell last week said it had sent replacement motherboards for PowerEdge servers with the W32.Spybot worm in flash storage. The spyware was accidentally introduced during the manufacturing process of the motherboards.

Dell owns up to the problem, Altmaier said, adding that such incidents point to the growing need of secure hardware and software to tackle internal and external threats.

Source:-http://www.computerworld.com/s/article/9179787/Dell_unveils_security_hardware_and_services

Dell to enter managed print services market

April 1st, 2010

Dell could start offering managed print services later this year as it tries to extend its reach in the printing and imaging market, a company executive said on Wednesday.

The company is laying down the framework to enter the market by releasing enterprise printer hardware around which it could provide services, said Donald Heath, senior product manager in Dell’s printing and imaging division. The company’s next step would be to unify printing hardware and provide managed services to reduce the cost per page printed, Heath said.

“We’re already doing a lot of managed seats, and offering [managed print services] would be a natural evolution,” Heath said. Dell has made a recent push into managed-services offerings for large enterprises, acquiring services company Perot Systems in November for around US$3.9 billion in cash. Dell in December integrated Perot Systems’ operations into a new unit called Dell Services.

Dell’s current offerings are mostly geared toward hardware and supplies, but an increased focus is being placed on controlling the document flow in organizations, Heath said. The company is providing hardware and software improvements that could ease the management of printers and digitization, and the printing of documents, Heath said. Dell is also evaluating services offerings from Perot.

Dell in the coming months will release a software package to unify printer infrastructures in enterprises and will also incorporate OpenManage Printer Manager software into the Dell Management Console, which brings device and task management in server environments under a single application. Dell is also embedding Java capabilities in printers, which will provide the capability to install custom software on printers depending on specific needs. The company earlier this week also released new enterprise printers focused on cost and print speed, including the 5535dn laser printer, which can print 55 pages per minute.

The managed-print services market is currently dominated by Xerox and Hewlett-Packard, which also offer document management services. HP in September formed a new print services division to combine software and services around printing hardware. The same month, Xerox announced it would acquire services company Affiliated Computer Services for $6.4 billion to expand its document and business process management offerings.

Dell will be entering a lucrative market with a small number of players, and gaining a small market share could generate good revenue, said Charles King, president at Pund-IT. Dell may try to gain control of the growing amount of data within enterprises through printing, imaging and scanning services and document management, he said.

“The sheer volume of information that businesses are creating, accumulating and storing … continues to increase. That’s not going to slow down,” King said. There will be an increased demand for services to manage those documents, which could blur the line between document digitization and management.

The acquisition of Perot Systems is a nice beachhead for Dell to enter printing services and document management, especially in niche markets such as health care, King said. Perot in 2007 acquired the consulting group within Meditech, which offers software and consulting services to move paper medical records to electronic records. Dell also last week announced a medical document management product called Medical Archiving that includes a PowerEdge server to access, store and distribute medical records.

But for other niche markets, Dell may need to partner with small companies with domain expertise to develop software that could match its server, storage and printing and imaging hardware, King said. It cannot develop homegrown hardware and software by itself for all markets, and customers like choice, King said.

Source:http://www.businessweek.com/idg/2010-03-31/dell-to-enter-managed-print-services-market.html

Server Hardware & Hardware Deploy & Support Services Market 2007-2010

March 30th, 2010

The server hardware market continued to grow in 2007 with business expansion and replacement of legacy systems. However, the market growth is slowing down as compared to the period 2004-2006, primarily due to increasing interest in virtualization and server consolidation.Secondly, the total cost of ownership and lack availability of skilled resources are the major drivers for hardware deploy and support services. Further, replacement of legacy hardware, installation of new security and storage hardware, increasing adoption of IT among SMEs are driving the demand for Hardware Deploy & Support Services. In addition, networks are becoming far more integrated into an enterprise’s computing architecture requiring continuous support and maintenance of underlying hardware, further driving this demand.

This is a bundle of two technology market assessment reports: “Server Hardware Market 2007-2010″ and “Hardware Deploy & Support Services Market 2007-2010″. Bundled reports are available at an attractive discount over the individual reports.

The report forecasts the market size of Server Hardware and Hardware Deploy & Support Services markets over the period 2007-2010. Further, the total market is segmented into various geographic regions and verticals. The report also presents market size for major countries in various regions. In addition, the report identifies key selling drivers for Server Hardware and Hardware Deploy & Support Services for major verticals.

This report can help IT vendors identify target geographies and verticals. Further, the sales drivers can be used to penetrate the identified vertical or increase the current share of the customer’’s wallet.

TechNavio Insights is a set of reports based on TechNavio – a market intelligence platform for the IT industry. It builds on the intelligence available within TechNavio, and leverages on the custom research experience of the ”Technology Navigators”. TechNavio is built on years of experience of Infiniti Research in deep dive custom research and consulting for over 30 Fortune 500 companies and numerous large and mid-sized companies.

Source:http://smart-products.tmcnet.com/news/2010/03/30/4699850.htm

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