Posts Tagged ‘Remote’

Super Tech offers variety of services

August 8th, 2010

If your computer isn’t working, you could pack it up and take it down to the shop. Or a computer technician could make a home visit. Or the technician may be able to fix the problem without ever having to actually touch the computer.

Remote support is the newest service offered by Super Tech Computer Service on Creswell Lane.

The computer repair service, which has been in business about three years, is owned by Robert Barnes and Nadia W. Duplechain. They cover all of St. Landry Parish and branch out into surrounding parishes, Duplechain said.

Barnes has been working in the computer repair field for about eight years.

He received his training from Louisiana Technical College. Duplechain, with six years’ experience, got her education in computers from Remington College.

The shop offers business services, as well as service to home computers.
Most businesses request on-site

service, Barnes said, while most residential customers take their computers in to the shop.

If the problem is with the hardware, the technician has to be physically present, but if the problem is with software or applications, often the problem can be fixed by a technician who can access the computer online.

If the problem is a virus, however, remote access may not be an option, Barnes said.

“If it’s a severely infected system, the virus will prevent connections sometimes.”

Otherwise, a computer can be repaired remotely from anywhere in the world, he said.

But fixing problems isn’t all there is to the business, Duplechain said.

Maintenance is also important.

“Right now, a lot of people are going back to school. They’re getting their systems cleaned up before they start.”

Source:http://www.dailyworld.com/article/20100808/BUSINESS/8080317

Has apple forgotten about its remote app?

July 30th, 2010

One of my favourite and most-used iPhone apps is Apple’s Remote app. It lets me remotely control iTunes, which is streaming to my living room stereo via an Airport Express. But why hasn’t it been updated in over eight months?

When the iPad came out, I was excited for what I assumed would be the inevitable update that would bring the app a similar interface as the iPad’s iPod app. It would be perfectly suited for the device, with the big screen able to show more artwork and make flipping through a large music collection easier. It never happened.

And now that I’ve got an iPhone 4, I keep waiting for the iOS 4/retina display update to, at the very least, update the resolution of the icon. No dice.

Hell, one would even expect some updated functionality in the app. How about being able to stream the music on either my iPhone or iPad directly to the Airport Express rather than having to go through my computer?

Are these big deals? No, obviously. The app still works and it works at half-resolution on the iPad. But it seems strange that one of Apple’s few first-party apps in the app store would be left to rot as hardware is updated even as Apple pushes third-party developers to update their apps for the latest releases. It’s last update was November 20, 2009! What gives, Apple?

Source:http://www.gizmodo.com.au/2010/07/has-apple-forgotten-about-its-remote-app/

Sentrybay ensures secure remote access

July 23rd, 2010

Security software specialist SentryBay today announced the global launch of its Enterprise Secure Access System (SAS) which sets a new standard in secure access to web based servers and applications.

The SAS provides ultra-secure protection against the biggest online threats facing organizations which depend upon reliable, secure remote access to their systems such as banks, insurers, healthcare providers and money transfer companies. SAS provides a two-way authenticated connection using its own secure browser — all within 3 seconds.

For the first time, organizations can ensure the highest standards of remote access security Relevant Products/Services through a simple, low-cost software solution which gives full protection against Phishing, Key logging, Pharming and Spyware attacks that threaten remote computer systems.

SentryBay’s SAS provides simple, low-cost and highly secure remote access to central computer systems. It is simple to install, easy to use, and requires minimal change in user habits.

Dave Waterson, chief executive officer, SentryBay said: “SAS was designed from the ground up to deliver both security and usability. Usability is based on simplicity and ease of operation. From the moment the user clicks on the desktop icon, in 3 seconds they are connected with the correct server Relevant Products/Services, fully authenticated, and an ultra-secure channel established.”

SAS can be applied to a wide range of everyday remote access scenarios, whether it is through applying the highest level of security to the access of patients’ medical records, protecting transactions, such as online banking or money transfers, or enabling an employee to use company servers securely from home or remote locations.

The system works by opening up a brand new, single-use-only ‘virtual desktop’ on a remote user’s PC. This includes a locked down browser that authenticates the connection, creating an ultra-secure channel between the remote PC and a corporate server.

SAS can also be configured to only run on the original PC or USB device preventing copying. The system can use information from the hardware itself to create a unique Hardware ID to provide the first factor of user authentication. This is then complimented by standard login details – guarded by SentryBay’s EntryProtect anti-key logging technology — to deliver a secure second factor.

System authentication of the corporate website is then established to overcome pharming or “man-in-the-browser” threats while end-to-end encryption of the data Relevant Products/Services protects against all forms of “man-in-the-middle” and replay attacks.

All necessary certificates for authentication and verification are managed by SentryBay, making the system as simple to use as it is secure. And, because the authentication database requires no ongoing manual intervention or updating, SAS is much less resource-intensive than other two-factor authentication systems.

“Our early users include banks and money transfer organisations,” Waterson added. “These are businesses that need the tangible productivity benefits of an easy-to-use solution without compromising the security and peace of mind they can deliver to customers.

“The business also avoids the disruption of moving to a hardware-based platform — saving both time and cost. A software based solution to the issue of fast, secure access is now within the reach of all businesses.”

Source:http://business.newsfactor.com/news/Enterprise-Secure-Access-Debuts/story.xhtml?story_id=112001YIVI8G

Guidelines on when to use remote access as a computer repair solution by west la computer services

July 7th, 2010

A computer repair and services company provides situations under which remote access would be a suitable option for computer repair.

Remote access is a fast, economical, and safe way to solve certain computer problems – but it’s not a universal cure-all, according to Faraj Skelil, owner of West LA Computer Services.

“Remote access saves time and money because clients don’t need to bring their systems to our shop or pay for a technician to come to their site,” says Skelil. “Also, once the problem has been solved, our clients can get back to work immediately, as if nothing has happened. Remote offers the same convenience as an onsite service call but takes much less time and so is much less expensive.”

Remote access technology allows West LA Computer Services and other companies that offer this service to connect remotely to the user’s computer system via the Internet and in effect “take over” to diagnose and often solve problems on the spot.

Remote access services are typically less expensive than on-site services and in-shop rates. Another benefit is that users don’t have to deal with dismantling their system, bringing it in to the shop, and having to set it up again after it’s repaired.

Skelil says remote access is most useful for software problems, which make up 70 to 75% of his business. “It’s ideal for problems like deleting and reinstalling problem software and so forth,” he says. Remote access is available for both PC and for Apple/Mac systems.

Other problems that can often be handled by remote access include printer and other driver issues as well as configuring or reconfiguring scanners, cameras, and other external devices. Remote access can also be used to transfer data between internal and external hard drives if needed.

Although remote access is often helpful in pinpointing and diagnosing hardware problems, actual repairs usually require a visit to the repair shop or a service call. The same is true if the operating system has been corrupted.

“And if you’re seeing symptoms that suggest that your system may be on the verge of crashing, you’re looking at an emergency, so it’s best to bring it in as soon as possible,” advises Skelil, a specialist in data recovery. “If it looks as if there’s a hard-drive problem, for example, it’s best to shut the system down and bring it in for testing, and so your data can be protected against possible loss or damage.”

When is remote access the first go-to solution for computer problem?

- If the operating system is running, the computer can be booted, and the hard drive is in good physical shape.
- If the computer can connect to the Internet access so the technician can connect to the system.

Skelil adds that sometimes clients may hesitate to request remote access because they’re afraid of an “outsider” taking over their computer.

“It can be jarring to be sitting in your office or at home and seeing someone moving the cursor around on your screen,” he says.

“But you have to trust whoever you use to help you with your computer, whether at your own site, in the shop, or remotely. When we finish the remote access session, we close the connection so the client isn’t exposed to any security threats.”3

Source:http://www.pr.com/press-release/246997

Online remote computer support and repair provide convenience to numerous offices and household

June 22nd, 2010

People who are looking for remote computer support and repair have the privilege of finding these services available in the comforts of their own home or in their office. There is no need to take your computer to a local PC repair shop. All these can now be done online.
Some of the services you can get online these days include computer set-up and installation as well as virus/spyware removal, optimizing PC speed, downloads, PC diagnostic and repair among others.

One site that stands out to deliver these services and more is www.ineedtech.com.
The site mentions that they are an online remote computer repair and support company which lets you have your computer diagnosed and repaired without the need to disconnect it just to drive it to the nearest repair shop. However, if its hardware related, the site has skilled technicians that can walk you through hardware installation. They go beyond whatever software may be interfering with the hardware or OS of the company and they focus on “out of warranty” and “under warranty” computers.

It is a known fact that many of us who experience computer related problems would call through various sets of numbers and menus just to talk to an IT or computer specialist only to be put on hold forever. When somebody answers, “language barrier” becomes another problem. For these reasons, many are finding convenience in the site’s services. They have knowledgeable repair technicians that can help you in a matter of minutes.

iNeedTech.Com is definitely the answer to our everyday computer problems. They are a one hundred percent US-based team of computer technical support specialists having a wide range of expertise on every OS and hardware platform around.
For a flat fee of $69.99, you get unlimited assistance on any type of computer-related issue. They also provide free call back support should there still be issues that would persist after the consultation. All you need to do is to dial their toll free hotline 24/7, no waiting on hold forever and no “language barrier” issues to worry about.

Even Fortune 500 business is finding iNeedTech.Com the site to trust. Aside from very friendly technical support specialists, they also provide detailed and cost effective solutions. They can field printer-, browser- and email-related problems to massively complicated issues like networking, software applications as well as virus/spyware problems.

For a low rate, they are known for providing the best services 24/7. They offer a free diagnostic and provide secure data as well as your online identity. They can provide the necessary tools to speed up your PC and they feature comprehensive support for printers, PCs, digital cameras, MP3 players and more than 100 software applications.

Source:-http://www.apakistannews.com/online-remote-computer-support-and-repair-provide-convenience-to-numerous-offices-and-households-190958

Sonicwall and grupo antea offer secure remote access for 2010 world cup media broadcasts

June 12th, 2010

SonicWALL, Inc. , a leading provider of intelligent network security and data protection solutions, in conjunction with its business partner Grupo Antea (www.grupoantea.com.mx), is providing secure remote access solutions to a major Mexican television network filming on location at the 2010 World Cup games in South Africa, enabling reporters to send their news, and other sensitive information, securely back to their home offices in Mexico.

The SonicWALL Secure Remote Access solution allows the news network to connect more than 100 users simultaneously and creates a secure “tunnel,” specifically designed to protect sensitive data, through which proprietary information can be sent. In addition, the SonicWALL / Grupo Antea solution allows managers and system administrators to have full control over the resources within their network infrastructure, such as switches, routers, firewalls, and other devices, enabling remote management of the network.

Using SonicWALL technology, reporters at the 2010 World Cup games in South Africa can send their news anywhere in the world with the assurance that sensitive data is protected. TV correspondents will be able to connect securely from any browser-based computer — whether in the press room, an Internet cafe, on a hotel network or personal laptop.

Through the SonicWALL / Grupo Antea solution, correspondents can send and access the resources of their corporate network with the same level of security as if they were within their corporate firewall.

The Mexican television network chose SonicWALL’s Secure Remote Access solution because it offers flexible deployment options and does not require a VPN software client to be installed on each computer. Secure access is as easy as being assigned a user name and password. In addition, the TV station adopted the SonicWALL SSL VPN due to its scalability, since they intend to extend this service beyond the initial 100 users today.

“Using SSL VPN technology, companies can lower costs since they don’t need to buy additional software or hardware for each mobile user to assure secure connections. This creates financial and competitive benefits for our customers,” said Heldanel Uribe, Antea Group Commercial Director.

“The on-location news staff in South Africa can connect to their home office headquarters securely, remotely and efficiently using our VPN technology,” said Francisco Pinto, SonicWALL’s vice president in Latin America. “Our technology secures the access to corporate data, while giving companies the option to define policies and access permissions. SSL VPN basically creates a protected ‘tunnel’ that completely secures access from any type of device.”

Source:http://pr-canada.net/index.php?option=com_content&task=view&id=212196&Itemid=59

SVOA reaches deal with iCafe to supply remote services

June 8th, 2010

Recognising the opportunities in service business and the high competitiveness of the hardware market is driving leading local PC manufacturer SVOA to expand into remote monitoring and games to tap into the potential of 30,000 iCafe branches cafes nationwide.

The company has already invested more than five million baht in setting up its own data centers to provide services targeted at the iCafe network, said SVOA CEO Vira Intanate.

The new services, called SV iCafe Administrator, or SVIA, provide remote install and update features for online game at iCafe outlets, charging 5,000-10,000 baht per year depending on number of PCs in their shops.

The company license and customises Chinese software that provide this engine for iCafes in China. This software and service provides a gain of 60-70 percent market share from over 300,000 iCafe outlets in China.

Vira sees that this new service could leverage existing service infrastructures from over 200 service staff, SVOA service centres and service partners to provide maintenance and after-sales service to users.

Online games routinely require patches and updates. When iCafe uses this new service, its branches will gain automatic updates as well as virus protection and an alert system for computer parts. A central SVOA server will download new items and then push them to iCafe servers, which in turn will push updates to the PCs in the shops.

If SVOA can gain new customers, there is a chance it will upgrade hardware components and PCs so that it can complement its core business in hardware. Moreover, SVOA also provides affordable PC service to iCafe at around 30,000 baht, using the Intel base platform.

iCafe is a new target area that fits with Intel’s business and which is attempting to address professional game players. This year, the company expects to gain 1,000 iCafes as new customers.

“We have to admit that the hardware business is going to decline due to fierce competition, especially from local-brand notebooks, and it is hard to compete with this,” said Vira.

“Local-brand desktops are still doing well but this is quite a slow growth segment compared with notebooks,” Vira explained.

The CEO continued that in the near future, the company will expand into other installed solutions and other third-party solutions that install certain features or modules at office branches, such as electronic document scanning, and so on.

Currently, service business only accounts for 5-6 percent of overall revenue, but this is expected to rise to 12-15 percent within a year.

This is why global big brand companies acquire service companies. SVOA will expand by itself and synergise with the DataOne subsidy and then look for service companies in the market as well.

Source:http://www.bangkokpost.com/tech/technews/38438/svoa-reaches-deal-with-icafe-to-supply-remote-services

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