If your computer isn’t working, you could pack it up and take it down to the shop. Or a computer technician could make a home visit. Or the technician may be able to fix the problem without ever having to actually touch the computer.
Remote support is the newest service offered by Super Tech Computer Service on Creswell Lane.
The computer repair service, which has been in business about three years, is owned by Robert Barnes and Nadia W. Duplechain. They cover all of St. Landry Parish and branch out into surrounding parishes, Duplechain said.
Barnes has been working in the computer repair field for about eight years.
He received his training from Louisiana Technical College. Duplechain, with six years’ experience, got her education in computers from Remington College.
The shop offers business services, as well as service to home computers.
Most businesses request on-site
service, Barnes said, while most residential customers take their computers in to the shop.
If the problem is with the hardware, the technician has to be physically present, but if the problem is with software or applications, often the problem can be fixed by a technician who can access the computer online.
If the problem is a virus, however, remote access may not be an option, Barnes said.
“If it’s a severely infected system, the virus will prevent connections sometimes.”
Otherwise, a computer can be repaired remotely from anywhere in the world, he said.
But fixing problems isn’t all there is to the business, Duplechain said.
Maintenance is also important.
“Right now, a lot of people are going back to school. They’re getting their systems cleaned up before they start.”
Source:http://www.dailyworld.com/article/20100808/BUSINESS/8080317
